A Closer Look at the Navigation Menu

The following list summarizes the navigation menu with links to individual topic descriptions:

Home Page

• Understanding Actions Express Live—View real-time incidents, workflows and KPIs.
• Self Service Portal—View and submit Self Service forms.

Insight

• Audit Trail—View a report of the detected events.
• Incident History—View a report of the detected incidents.
• Analytics—View metrics that help you track whether your company or organization is meeting its automation objectives in a visually rich way.

Builder

• Workflow Designer—Create and edit automated workflows.
• Self Service Designer—Create and edit Self Service forms.
• Activity Designer—Create and edit custom activities.

Repository

• Workflows—Manage your workflows.
• Incident Configuration—Define devices, services, classifications, incidents, event parsing and notes.
• Recipients—Manage recipient users and groups.
• Policy Actions—Compose triggers and schedules for workflows.
• External Development—Insert user written code modules in .net VB or C#.
• General—This section is used to create conditions, condition objects, error handling, messages templates, error messages, time frames, and access restrictions.

Knowledge Base

• Community Forums—Resolve user community discussions.
• Online Templates—Supplied both by Resolve and users.
• Online Tutorials—Includes manuals and release notes.
• Open Support Ticket—Get problem-solving support from Resolve.

Configuration

• License Details—Review your purchased license details.
• Modules—Define integration modules.
• Logins—Manage the users' login credentials.
• Single Sign-On—Integrate Actions Express with third-party SAML Identity Providers (IdPs) such as Azure, Ping Identity, or Okta or any custom SAML service.